Thank you for choosing Onedot Media for your digital marketing needs. Our goal is to provide high-quality services and excellent customer service. However, we understand that sometimes things don’t work out as planned, and you may require a refund. This refund policy explains the conditions under which you can request a refund and how we will process it.
Eligibility for Refunds – Our digital marketing services are non-tangible, and therefore we do not offer any physical product. As a result, refunds will only be issued for unused services or those which meets the following criteria: Services not availed from us, though paid fully. But partial services or any partial services completed are still billable and will not be considered for refund.
Time Limit for Refund Requests – You have 30 days from the date of purchase to request a refund. Any request received after 30 days will not be eligible for a refund. Additionally, if you have used any of the services during the 30-day period, you will not be eligible for a refund.
Refund Process – To request a refund, please contact our business team via email at business@onedotm.com. We will ask for your Invoice or Proforma or signed contract copies and the reason for the refund request. After reviewing your request, we will determine if you are eligible for a refund. If eligible, we will process the refund within 45 business days. The refund will be made to the client business account only.
Termination of Services – If you wish to terminate our services before the completion of the contract, you will not be eligible for a refund for any services already provided.
Dispute Resolution – If you are not satisfied with the refund decision, you can request a review by our senior management team. If the dispute cannot be resolved by our internal review, you have the right to take legal action under Indian law. ( Refer Arbitration Policy under the same Terms & Conditions)
Changes to Refund Policy – We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website.
If you have any questions or concerns about our refund policy, please contact us at business@onedotm.com. We are committed to providing you with the best possible service and support.
Arbitration Policy:
Any disagreements, claims or disputes arising from or related to this Agreement or its breach, termination, enforcement, interpretation, or validity, including any disputes regarding the applicability of this Agreement to arbitration or your use of the Website or Application and the information it provides, will be resolved through arbitration in India. The arbitration will be conducted by a single arbitrator in accordance with the Arbitration and Conciliation Act of 1996 and its amendments. The venue of the arbitration will be in Chennai, Tamilnadu, India, and the substantive law of India will govern this Agreement. All proceedings, including any awards, will be in the English language and will be binding and final on both parties.
