Welcome to Onedot Media Pvt Ltd. ( Hereafter – Onedot or Onedot Media), We are pleased to offer our website (the “Site”) and technology marketing or digital marketing services to help you grow your business through performance marketing. By using the Site and the Services (collectively, the “Solution”), you agree to the following terms and conditions. Please read them carefully before using any part of the Solution. As used below, “we,” “our,” or “us” refers to Onedot, and “you” or “User(s)” refers to anyone accessing or using the Solution.
Acceptance of the Terms
Onedot Media follow a process that typically starts with an initial consultation with the client to understand their business goals, marketing efforts, and target audience. Based on this, a custom digital marketing strategy is developed, and the campaign is implemented across various channels such as social media, email, PPC, SEO, and content marketing ( Not restricted to marketing automations, marketing tools implementations etc). Results are tracked, analyzed, and reported to the client with recommendations for optimizations. The campaign is continually maintained and optimized to improve its effectiveness, and the strategy is refined based on changing business needs and market trends. Onedot will receive a Services Fee from each Business, as mutually agreed upon, for operating the Solution and providing the Services.
The below are the terms between the Client ( or Businesses, Business) and Onedot Media, which the Client agrees to be bound by upon signing up for services. The contract specifies the terms and conditions that govern the provision of services by Onedot Media to the Client.
The agreement clarifies that no joint venture or partnership is implied by either party. Payment for services will commence from the date of signing up and will only be processed for the services agreed upon. Onedot Media will provide monthly reports to the Client.
Either party intending to cancel services must provide 10 business days’ notice. No separate contract will be entered into with clients for third-party services used by Onedot Media to offer or improve services. Any tools used in this regard are the sole property of Onedot Media.
Credentials for social handles, websites, or any other critical business logins are the property of the Client and cannot be claimed by any third party. Sharing of credentials to the client will be facilitated only after the clearance of any dues from client to Onedot.
Onedot Media is not responsible for any negative outcomes resulting from missed duties or information on the part of the Client. Invoices will be provided prior to the due date. Failure to pay for services will result in termination of the contract and immediate termination of services without any prior notice.
The Client must defend, cover, and hold Onedot Media harmless from any claims, losses, liabilities, and expenses related to our services, including but not limited to claims made by third parties for fraudulent advertising, liability claims for products or services sold by the Client. Onedot Media is not responsible for claims of patent, copyright or trademark infringement or any malfunction of services due to content submitted by the Client. Such claims will be handled by the Client or their business end.
All transferred amounts are stated and payable in INR or currencies agreed between parties, and shall be added with necessary taxes GST (as applicable). Businesses as applicable will bear and pay all taxes related to or arising from these Terms. The Client may not withhold or set off any service fees due to Onedot Media.
Notwithstanding anything to the contrary, for any particular project, Onedot Media shall not remit or be liable for any payment or any part thereof.
Collection of Personal Information
We collect personal information directly from our clients or users through various means, including online forms, email, phone, or in-person communication. The information we collect may include name, contact information, demographic data, job title, company information, and any other information necessary for us to provide our services.
Use of Personal Information ( client shared or existing marketing database)
We use personal information for the following purposes:
- To provide digital marketing services to our clients and users.
- To communicate with our clients and users regarding their accounts, orders, or services.
- To personalize and improve our services and website experience.
- To conduct research and analysis to improve our products and services.
- To comply with legal obligations or protect our rights and interests.
Disclosure of Personal Information
We may share personal information with third-party service providers or business partners who assist us in providing our services. We ensure that these third-party providers are compliant with Indian laws and have appropriate safeguards in place to protect personal information.
We may also disclose personal information if required by law or if we believe in good faith that such disclosure is necessary to protect our rights or the safety of our clients, users, or the public.
Security of Personal Information
We have implemented reasonable physical, technical, and administrative safeguards to protect personal information against loss, unauthorized access, disclosure, or modification. We regularly review and update our security measures to ensure the ongoing protection of personal information.
Retention of Personal Information
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by Indian laws or regulations. We securely dispose of personal information when it is no longer needed.
Access and Correction of Personal Information
Clients and users may access, correct, or update their personal information at any time by contacting us at email@example.com . We will respond to any requests to access or correct personal information within a reasonable time frame and in compliance with Indian laws.
Additional Policy ( Case studies):
As a user of Onedot’s services, you understand and agree that Onedot may periodically share information about marketing cases that highlight how your use of their services has helped you (referred to as “Case Studies” in this context). By accepting these terms, you give Onedot permission to feature your name in any such Case Studies and grant them an exclusive, perpetual, worldwide, transferable, sub-licensable, and non-revocable license to publish them without charge.
Thank you for choosing Onedot Media for your digital marketing needs. Our goal is to provide high-quality services and excellent customer service. However, we understand that sometimes things don’t work out as planned, and you may require a refund. This refund policy explains the conditions under which you can request a refund and how we will process it.
Eligibility for Refunds – Our digital marketing services are non-tangible, and therefore we do not offer any physical product. As a result, refunds will only be issued for unused services or those which meets the following criteria: Services not availed from us, though paid fully. But partial services or any partial services completed are still billable and will not be considered for refund.
Time Limit for Refund Requests – You have 30 days from the date of purchase to request a refund. Any request received after 30 days will not be eligible for a refund. Additionally, if you have used any of the services during the 30-day period, you will not be eligible for a refund.
Refund Process – To request a refund, please contact our business team via email at firstname.lastname@example.org. We will ask for your Invoice or Proforma or signed contract copies and the reason for the refund request. After reviewing your request, we will determine if you are eligible for a refund. If eligible, we will process the refund within 45 business days. The refund will be made to the client business account only.
Termination of Services – If you wish to terminate our services before the completion of the contract, you will not be eligible for a refund for any services already provided.
Dispute Resolution – If you are not satisfied with the refund decision, you can request a review by our senior management team. If the dispute cannot be resolved by our internal review, you have the right to take legal action under Indian law. ( Refer Arbitration Policy under the same Terms & Conditions)
Changes to Refund Policy – We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website.
If you have any questions or concerns about our refund policy, please contact us at email@example.com. We are committed to providing you with the best possible service and support.
Any disagreements, claims or disputes arising from or related to this Agreement or its breach, termination, enforcement, interpretation, or validity, including any disputes regarding the applicability of this Agreement to arbitration or your use of the Website or Application and the information it provides, will be resolved through arbitration in India. The arbitration will be conducted by a single arbitrator, and the venue of the arbitration will be in Chennai, Tamilnadu, India, and the substantive law of India will govern this Agreement. All proceedings, including any awards, will be in the English language and will be binding and final on both parties.
Feedback and Suggestions:
Onedot values and welcomes feedback and suggestions related to the Onedot Services, whether they are existing, suggested, or contemplated. However, it’s important to note that any feedback provided may be subject to intellectual property rights and shall be exclusively owned by Onedot. By sharing your feedback with us, you acknowledge and agree that we may use it to further develop, customize and improve the Onedot Services, provide ongoing technical support, contact you with personalized notices or interview requests, offer promotions, monitor performance, create aggregated statistical data, enhance data security and fraud prevention capabilities, and comply with applicable laws and regulations.
To share feedback, you represent and warrant that it is accurate, complete, and does not infringe on any third-party rights. Additionally, you irrevocably assign any right, title, and interest you may have in such feedback to Onedot, and you explicitly and irrevocably waive any and all claims relating to any past, present, or future moral rights, artists’ rights, or any other similar rights worldwide in or to such feedback.
Amendments to the Terms: